Policies

Everybody has them! These are ours.

EVENT PRICING

Event pricing is based on a few different things. Screen size, sound package, event type, and location all directly affect pricing. Add ons, such as pre-movie music, DJ lights, popcorn machine rental, generator rental, or a Fun Pack, can also affect pricing.

RESERVATIONS

Reservations are handled on a first-come, first-serve basis, and secured with a deposit, or payment in full, along with a signed rental agreement.

SECURITY DEPOSIT

The Customer will be required to pay a security deposit of $100. This deposit is non-refundable and will be used toward the final amount owed. If payment in full is preferred, it will be assumed that $100 of that payment will be considered a “deposit”. If the event is cancelled, due to weather or otherwise, every attempt will be made to reschedule. If the event is not rescheduled, the deposit may not be returned.

PAYMENTS

The remaining balance (minus deposit) is due the day of the event, prior to set up. We can accept pretty much any form of payment, including any major credit card, money orders, cashiers check, or cash.

INSUFFICIENT FUNDS

The Customer shall be charged $50.00 for each check that is returned to CineStar Movie Company for lack of available funds.

INCLEMENT WEATHER / HIGH WIND

Within 24 hours of your event, we will be watching the weather forecasts and radar screens. If the chance of inclement weather (this includes winds 20-25mph) is 40% or more, we will be in touch to discuss options. I enjoy these events almost as much as the customer, so trust every effort will be made to get your event in.

If during setup the weather looks threatening, a on-site decision may be made to postpone or cancel set up. If rain, lightning, high winds, or other form of weather event is imminent, CineStar Movie Company reserves the right to cancel the event and protect its equipment.

During your event, our technicians will have access to live weather radar and keep you informed of any weather changes that would effect your event.

MOTHER NATURE PLAN

The Mother Nature Plan is an insurance/reservation plan that can be secured for a small fee. In the chance your event is cancelled due to weather or some other unforeseen event, you can secure a "Rain Date" for another evening, and we will not book over that date. If you do not have the Mother Nature Plan, we will not hold or reserve a rain out date for your event. Mother Nature Plans start at $25.

EVENT START TIME

Events typically start at dusk, roughly 20 minutes after sunset, a little sooner in the fall/winter months. For best viewing, waiting until it is dark is better. Events can of course start later to meet the time frame of your event, but an agreed upon time will be decided, and the movie will start within 20 minutes of that set time. If we get there and set up for your event, and then the time is delayed over an hour (not related to weather or natural causes) there will be $50 charge and $50 per hour after.

Also keep in mind your city noise ordinances for late start shows. Most cities have a 500ft rule, with 10pm being "quiet time". Make sure the neighbors are aware, or the times are OK through your organization.